Effective Date: 20 May 2025
Business Name: Shri Madan Mohan Trading Co.
Website: https://laxmimasale.com
Location: Near Munni Ashram, Merta City – 341510, Rajasthan, India

1. Overview

We want you to be completely satisfied with your purchase from Laxmi Masale. If for any reason you are not satisfied with your order, we’re here to help with a fair return and refund process.

2. Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused and in the same condition that you received it.
  • Be in the original packaging.
  • Be returned within 7 days from the date of delivery.
  • Be a non-perishable item (we do not accept returns on spices or food items that have been opened or used).

Non-returnable items include:

  • Opened or used food items
  • Products purchased during sales or promotions
  • Customized or bulk orders

3. Return Process

To initiate a return, please follow these steps:

  1. Contact us via email at mmtlaxmi@gmail.com or phone 8003986190 within 7 days of receiving your order.
  2. Provide your order number, item details, and the reason for return.
  3. Our customer service team will confirm your eligibility and provide return instructions.
  4. Pack the item securely and ship it to the address provided by our support team.

Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item, damaged product, etc.).

4. Refunds

Once we receive and inspect your return:

  • We will notify you by email or phone.
  • If approved, your refund will be processed to the original payment method within 7–10 business days.
  • Shipping charges (if any) are non-refundable.

5. Late or Missing Refunds

If you haven’t received a refund yet:

  • First, check your bank account or payment method again.
  • Contact your payment provider—it may take time before your refund is officially posted.
  • If you’ve done all this and still have not received your refund, please contact us at mmtlaxmi@gmail.com.

6. Exchanges

We only replace items if they are defective or damaged. To request an exchange, contact us at the email or phone number provided above.

7. Contact Us

If you have any questions about our Return and Refund Policy, contact us via: